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Adverse online reviews can do more than just tarnish your property's image—they can undermine trust, retention, and opportunities for leasing. For numerous residents,...

Many guests don’t know how many people at your hotel actually help make their stay exceptional. They often see the front desk staff, or maybe they see the work of...

After some of the toughest years in the hospitality industry yet, the Holiday Inn & Suites Duluth-Downtown wanted to bounce back and make changes that would help the...

Finding at an early age that he’s a traveler at heart, Aaron Bayford has spent nearly 20 years in the hospitality business—and utilized Kipsu as a messaging solution...

Any property manager knows the pains of resident turnover. With an average cost of $4,000 per resident, turnover is expensive, which is why it’s important to make sure...

Problems happen, even in the best-run multifamily communities. What defines the resident experience isn’t the absence of issues, but how teams respond when they arise.

You distribute a survey to the residents. After several weeks, only a few responses come in—primarily from the most satisfied or the most dissatisfied residents. The...

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with...

Fostering community is important in the multifamily industry, as it boosts resident satisfaction and retention. Property managers should take initiative in creating a...