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Brand loyalty and loyalty recognition are vital to a hotel’s success, as guests with brand loyalty are more likely to be repeat guests, more willing to pay higher...

Yearning to declutter your front desk? Seeking out ways to reduce confusion and calls to the front desk regarding commonly-asked questions? Finding all your property's...

Careers are such personal journeys - everyone’s path is different and brings unique experiences to their field. Sometimes major life events can completely change the...

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing...

Kipsu sees reviews every day, whether on Tripadvisor, Expedia, branded websites, or anywhere else. It's fun to read just how much guests appreciate our service. But,...

There is no longer front-of-house and back-of-house- just one team working in harmony! 

Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging...

The end of the year is an exciting time for shopping malls nationally, with Black Friday kicking off the busy season all the way through Christmas and New Years. More...

Running a hotel can often feel like conducting a symphony – multiple moving parts need to align perfectly for everything to run smoothly. Whether it’s a housekeeping...

To pull off a quality guest experience, a hotel needs to have strong teams, both in the front of the house and back. No stay will be a 5-star one without the...

For the past two years, The Ambassador Hotel Kansas City strived to rank in the Top 25 out of 135 Autograph Collection hotels in North America, but seemed to fall...