Best practices for communication in senior living communities
Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and...
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Safety & Communication
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3 benefits of using maintenance and ticketing systems in your hotel
In the hospitality industry, the goal is to provide the best guest experience possible. Sometimes, that means fulfilling guest maintenance requests - after all, while...
Reviews, Reviews, Are No Fun…
Kipsu sees reviews every day, whether on Tripadvisor, Expedia, branded websites, or anywhere else. It's fun to read just how much guests appreciate our service. But,...
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Build strong BOH communication at your hotel with these tips
Many guests don’t know how many people at your hotel actually help make their stay exceptional. They often see the front desk staff, or maybe they see the work of...
Preparing for the unexpected at the Hyatt Place Buffalo/Amherst
From peak season in the summer to hockey tournaments in the winter, the Hyatt Place Buffalo/Amherst is always busy hosting guests and events. To make sure every...
3 Ways Management Companies Can Create Standard Operating Procedures Across Multiple Hotel Brands
A great Standard Operating Procedure (SOP) is a living one, continually gathering data and making improvements in response to emerging situations. It’s the cornerstone...
Maintain a Comfortable Work Environment With Guest Messaging
On any given day, front desk teams are doing it all—checking guests in and out of the hotel, dealing with guest requests, coordinating shuttles… you name it. And this...
From Turtles to Natural Disasters
One of the most notable parts of traveling is seeing the different wildlife and nature that each region of the planet hosts. At the Shangri La Al Husn and Barr Al...
How a Pandemic World Accelerated the Growth of Guest Messaging
Digital messaging has increased by 50 percent since the pandemic started. Three-quarters of consumers expect “now” service within five minutes of making contact...
Unexpected Snowpocalypse? Make Sure Your Hotel Is Prepared
As snow begins to whip across the east coast and is still settling in the southern parts of the U.S, many states (like Georgia) who are not used to cold weather are...