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Property Managers are always looking for ways to reduce costs and increase revenue, and resident retention is important for both of these. There are several reasons...

Mastering the art of hospitality lies in cultivating a memory. How a guest walks away and remembers their stay is the key to creating a ripple effect of new and...

Repeat guests: the guests all hoteliers love! Repeat guests are so important for hotels, as they drive brand loyalty, boost revenue, and likely recommend the hotel to...

TripAdvisor, the most popular hotel review site, has been an integral part of hospitality for more than twenty years. Travelers from around the globe provide feedback...

When we think of software engineering careers, oftentimes we picture a “traditional” path - getting a four-year degree right out of high school, and entering the...

“It’s more efficient for us in responding [to guests], and it’s more approachable as well for guests,” - Amber Tan, Guest Services Manager of Citadines - Science Park...

May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for...

Texting has been redefined as a crucial mode of communication between companies and their customers, marking a significant shift in business interaction especially in...

Guest expectations are sky-high, and hospitality teams are operating at an all-time low. More front desk teams across all service levels and geographies are adopting...