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You probably already know how vital performing regular maintenance and responding to maintenance requests is to your resident retention. Poor maintenance service is ...

In luxury multifamily communities, the definition of exceptional service is constantly evolving. Once a resident chooses to live in a high-end property, the...

Today’s tech-driven landscapes are full of companies promising a silver bullet solution when it comes to AI. However, although AI is continuously evolving, the service...

Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and...

We’ve recently discussed the outdated methods of gaining resident feedback and how traditional multifamily surveys are not providing the insights needed to make key...

While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s...

Adverse online reviews can do more than just tarnish your property's image—they can undermine trust, retention, and opportunities for leasing. For numerous residents,...

Any property manager knows the pains of resident turnover. With an average cost of $4,000 per resident, turnover is expensive, which is why it’s important to make sure...

Problems happen, even in the best-run multifamily communities. What defines the resident experience isn’t the absence of issues, but how teams respond when they arise.

You distribute a survey to the residents. After several weeks, only a few responses come in—primarily from the most satisfied or the most dissatisfied residents. The...