Focusing on the Bright Side With Hotel Messaging
In an industry where the negative comments and feedback tend to dominate the day-to-day, it can be hard to focus on the bright side. But with Kipsu, four properties in...
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Four ways guest messaging has enhanced teams at Marriott hotels
Technology in hospitality is not only growing more prevalent, but it is also increasing in demand for many guests. If Marriott hotels want to stay competitive, they...
Four Ways Digital Messaging Enhances Your Job
The service world has predicted for decades that technology will continue to play a bigger and bigger role in the industry. In fact, many industry experts have worried...
9 TripAdvisor reviews that prove guest messaging increases repeat stays and guest recommendations for Marriott hotels.
TripAdvisor is the gold standard for hotel reviews. Travelers heavily rely on the site when deciding where to stay for their next trip, which is why their reviews are...
Creating Relationships at the Avid Hotel Roseville-Minneapolis North
Whether it’s letting guests know about their essentials-focused brand, or dealing with sold out weekends during the Minnesota State Fair, the avid Hotel Roseville...
10 Tips to Improving Hotel Customer Service
The increasing competition and guest expectations within the hospitality industry means the importance of ensuring a positive experience for guests is at the forefront...
Malls, Chatbots, and the Future of Shopping Engagement
Chatbot technology is nothing new. Since the first chatbot was developed in 1966 (that’s right, bots are as old as The Beatles), the foundations of bots have been slow...
Creating Open Lines of Communication With Hotel Texting
Since 2018, the Crowne Plaza Suites Pittsburgh South has been using hospitality messaging to elevate the guest experience. From fulfilling guest requests to providing...
Making Everyone Comfortable at the Georgian Bay Hotel
Ranging from a tourist hotspot to a haven for first responders during the pandemic, the team at the Georgian Bay Hotel & Conference Centre has always prioritized guest...
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The future of resident feedback: a more human approach
While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s...