How The Drake Hotel leverages tech to improve team efficiency
Challenge
Drake Hotels is one of our largest clients, with 6 properties and over 500 full and part-time employees. Communication challenges are inevitable with...
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Hospitality Highlight
Increase Guest Satisfaction With These 5 Tips
In the hospitality industry, service is always at the top of the priority list. Making sure the guest experience is top notch is at the forefront of profitability and...
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Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.
Brand loyalty and loyalty recognition are vital to a hotel’s success, as guests with brand loyalty are more likely to be repeat guests, more willing to pay higher...
Bringing the Ambassador Hotel Kansas City to No. 1
For the past two years, The Ambassador Hotel Kansas City strived to rank in the Top 25 out of 135 Autograph Collection hotels in North America, but seemed to fall...
Focusing on the Bright Side With Hotel Messaging
In an industry where the negative comments and feedback tend to dominate the day-to-day, it can be hard to focus on the bright side. But with Kipsu, four properties in...
Creating Relationships at the Avid Hotel Roseville-Minneapolis North
Whether it’s letting guests know about their essentials-focused brand, or dealing with sold out weekends during the Minnesota State Fair, the avid Hotel Roseville...
Creating Open Lines of Communication With Hotel Texting
Since 2018, the Crowne Plaza Suites Pittsburgh South has been using hospitality messaging to elevate the guest experience. From fulfilling guest requests to providing...
Making Everyone Comfortable at the Georgian Bay Hotel
Ranging from a tourist hotspot to a haven for first responders during the pandemic, the team at the Georgian Bay Hotel & Conference Centre has always prioritized guest...
Getting 10/10 Reviews With Hospitality Messaging
After some of the toughest years in the hospitality industry yet, the Holiday Inn & Suites Duluth-Downtown wanted to bounce back and make changes that would help the...
Hospitality Highlight: The Curtis Denver
Finding at an early age that he’s a traveler at heart, Aaron Bayford has spent nearly 20 years in the hospitality business—and utilized Kipsu as a messaging solution...