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Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of...

Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But...

In the fast-paced world of hospitality, efficient communication is key to providing a seamless guest experience. One tool that has revolutionized communication in...

Hotels can make or break a vacation experience, and the quality of service is often the deciding factor. From the moment guests arrive, they expect a high level of...

When guests choose your resort for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can...

When guests choose luxury hotels for their stay, they are expecting that luxurious experience. Managing luxury hotels requires exceptional customer service and strong...

Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is quickly becoming a...

The hospitality industry offers a lot of valuable skills that transfer into other industries as well, including multifamily. With hybrid of hotel and multifamily...

Every hotelier aspires to achieve the ultimate goal of having their guests return and recommend their hotel. This signifies a delightful guest experience, stemming...

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if...