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As soaring travel numbers and staffing issues across the hospitality industry continue, efficiency is top of mind for many. But it’s not just about the end...

For many guests, traveling is reserved for special occasions. They might not frequently travel, so when they do, they want to go make lasting memories. For hoteliers,...

Brand loyalty and loyalty recognition are vital to a hotel’s success, as guests with brand loyalty are more likely to be repeat guests, more willing to pay higher...

Yearning to declutter your front desk? Seeking out ways to reduce confusion and calls to the front desk regarding commonly-asked questions? Finding all your property's...

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing...

Kipsu sees reviews every day, whether on Tripadvisor, Expedia, branded websites, or anywhere else. It's fun to read just how much guests appreciate our service. But,...

For the past two years, The Ambassador Hotel Kansas City strived to rank in the Top 25 out of 135 Autograph Collection hotels in North America, but seemed to fall...

Technology in hospitality is not only growing more prevalent, but it is also increasing in demand for many guests. If Marriott hotels want to stay competitive, they...

The service world has predicted for decades that technology will continue to play a bigger and bigger role in the industry. In fact, many industry experts have worried...