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“It’s more efficient for us in responding [to guests], and it’s more approachable as well for guests,” - Amber Tan, Guest Services Manager of Citadines - Science Park...

May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for...

Texting has been redefined as a crucial mode of communication between companies and their customers, marking a significant shift in business interaction especially in...

Guest expectations are sky-high, and hospitality teams are operating at an all-time low. More front desk teams across all service levels and geographies are adopting...

Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse...

Every hotelier aspires to achieve the ultimate goal of having their guests return and recommend their hotel. This signifies a delightful guest experience, stemming...

With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few...

Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of...

Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But...

In the fast-paced world of hospitality, efficient communication is key to providing a seamless guest experience. One tool that has revolutionized communication in...