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Mastering the art of hospitality lies in cultivating a memory. How a guest walks away and remembers their stay is the key to creating a ripple effect of new and...

Repeat guests: the guests all hoteliers love! Repeat guests are so important for hotels, as they drive brand loyalty, boost revenue, and likely recommend the hotel to...

TripAdvisor, the most popular hotel review site, has been an integral part of hospitality for more than twenty years. Travelers from around the globe provide feedback...

“It’s more efficient for us in responding [to guests], and it’s more approachable as well for guests,” - Amber Tan, Guest Services Manager of Citadines - Science Park...

May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for...

Texting has been redefined as a crucial mode of communication between companies and their customers, marking a significant shift in business interaction especially in...

Guest expectations are sky-high, and hospitality teams are operating at an all-time low. More front desk teams across all service levels and geographies are adopting...

Over the past few years, Kipsu has built strong relationships with our IHG partners, and we have seen how guest messaging has elevated the experience for both staff...

Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse...