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Whether it’s letting guests know about their essentials-focused brand, or dealing with sold out weekends during the Minnesota State Fair, the avid Hotel Roseville...

The increasing competition and guest expectations within the hospitality industry means the importance of ensuring a positive experience for guests is at the forefront...

Chatbot technology is nothing new. Since the first chatbot was developed in 1966 (that’s right, bots are as old as The Beatles), the foundations of bots have been slow...

Finding at an early age that he’s a traveler at heart, Aaron Bayford has spent nearly 20 years in the hospitality business—and utilized Kipsu as a messaging solution...

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with...

Mastering the art of hospitality lies in cultivating a memory. How a guest walks away and remembers their stay is the key to creating a ripple effect of new and...

Repeat guests: the guests all hoteliers love! Repeat guests are so important for hotels, as they drive brand loyalty, boost revenue, and likely recommend the hotel to...

TripAdvisor, the most popular hotel review site, has been an integral part of hospitality for more than twenty years. Travelers from around the globe provide feedback...