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Every hotelier aspires to achieve the ultimate goal of having their guests return and recommend their hotel. This signifies a delightful guest experience, stemming...

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if...

Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al...

In today's fast-paced and interconnected world, the hospitality industry is heavily reliant on technology to deliver exceptional guest experiences. From online...

To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up...

Who doesn’t love a good comeback story? 

We cheer on amazing saves from our favorite athletes and movie characters. And we also love when a service failure is expertly...

The first thing travelers do when they’re looking for a place to stay is saunter over to the reviews. And even on the highest reviewed properties, you know what they...

Working with industries like hospitality means having an understanding of the ever-changing landscape, craziness of the front desk, and that guest needs always come...