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In the competitive world of hospitality, maintaining a positive reputation is crucial. Negative reviews can significantly impact a hotel’s image, often stemming from...

A key aspect that sets hotels apart from other lodging options is the loyalty program—both guests and brands benefit from repeated stays and increased brand loyalty....

As soaring travel numbers and staffing issues across the hospitality industry continue, efficiency is top of mind for many. But it’s not just about the end...

Brand loyalty and loyalty recognition are vital to a hotel’s success, as guests with brand loyalty are more likely to be repeat guests, more willing to pay higher...

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing...

Kipsu sees reviews every day, whether on Tripadvisor, Expedia, branded websites, or anywhere else. It's fun to read just how much guests appreciate our service. But,...

There is no longer front-of-house and back-of-house- just one team working in harmony! 

Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging...

For the past two years, The Ambassador Hotel Kansas City strived to rank in the Top 25 out of 135 Autograph Collection hotels in North America, but seemed to fall...

The service world has predicted for decades that technology will continue to play a bigger and bigger role in the industry. In fact, many industry experts have worried...