Practical Uses of AI for BDC Managers – Session 4
In the final session of our four-part series, Peter walks through a hands-on capstone project demonstrating how to build a custom GPT tailored for...
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Stay on Brand Using The 3 C’s with Kelly Bedrossian
In this Volie Rally episode, Summer hosts a conversation with Kelly Bedrossian, freelance Brand Designer and Creative Consultant, about the “Three...
The 6 Things Every BDC Appointment Call Must Include
It’s More Than a Call—It’s the Customer Experience
In the automotive world, a BDC (Business Development Center) is often the first voice a customer hears....
Volie 15: Pulse Tips & Tricks
In this session of the Volie 15, Peter shares best practices for using Pulse to quickly identify and recover missed customer opportunities—such as...
Agent Training Reimagined: What Today’s Top BDC Managers Are Doing Differently
BDC agent training is evolving fast, and the top-performing managers know it. Traditional onboarding and “set it and forget it” coaching are being replaced...
6 BDC Call Principles That Drive Real Success
Kim Grubb is back and breaks down the six essential elements that set their Business Development Center apart, delivering an elite experience for...
From Leads to Loyalty: Building Relationships Through Your Service BDC
Service BDC relationships are the secret weapon many dealerships are using to boost loyalty and drive long-term revenue. While much of the focus in...
1000 Strong: A CEO’s Reflection on a Milestone Moment
In this Volie Rally episode, the team reflects on their journey to surpassing 1,000 rooftops, sharing pivotal moments and key lessons learned along...
How Today’s Top BDCs Are Training for Performance in 2025
The expectations for BDC and service team training have changed dramatically in recent years, and they’re still evolving. With the increasing presence of...
Volie 15: Preferences & Goals
In this Volie 15 session, the team introduces an exciting new Communication Preferences feature, allowing agents to manage customer opt-outs with...