In this Volie 15 session, the team introduces an exciting new Communication Preferences feature, allowing agents to manage customer opt-outs with greater precision—by individual communication method and specific contact details. Additionally, the session revisits the Goals feature, empowering teams to set, track, and visualize performance targets through the agent dashboard and manager live dashboards. The video also announces a friendly team contest for June to boost call goal achievements. Tune in to learn how these updates can help optimize customer engagement and enhance team motivation!
