Offense Wins: Why Outbound Should Be Your BDC’s Default
If your dealership is waiting for the phones to ring, you’re already behind.
The most successful dealerships today aren’t reacting—they’re initiating....
Posts about:
Customer Communications
The Hidden Cost of Spam Labels: How They Hurt Your Dealership
Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But what happens when your calls are marked...
Build Loyalty Through Service BDCs
The Heartbeat of Customer Retention: How Service BDCs Build Unshakable Loyalty
In the world of dealership operations, the service lane is more than just a...
Metrics-Based Pay Plan That Unlocks BDC Growth
Why Metrics Matter More Than Checkmarks
In the world of dealership call centers, it’s easy to default to pay plans built around basic outcomes: shows and...
The 6 Things Every BDC Appointment Call Must Include
It’s More Than a Call—It’s the Customer Experience
In the automotive world, a BDC (Business Development Center) is often the first voice a customer hears....
Agent Training Reimagined: What Today’s Top BDC Managers Are Doing Differently
BDC agent training is evolving fast, and the top-performing managers know it. Traditional onboarding and “set it and forget it” coaching are being replaced...
From Leads to Loyalty: Building Relationships Through Your Service BDC
Service BDC relationships are the secret weapon many dealerships are using to boost loyalty and drive long-term revenue. While much of the focus in...
How Today’s Top BDCs Are Training for Performance in 2025
The expectations for BDC and service team training have changed dramatically in recent years, and they’re still evolving. With the increasing presence of...
From Island to Inner Circle: How Volie’s 20 Group is Empowering BDC Directors
When your spare bedroom turns into a surprise indoor pool, most people would understandably cancel their meetings. Not Kim Grubb. Despite a sudden home...
The New Metrics That Matter: How AI is Redefining BDC Success
BDC success metrics are changing—and fast. Thanks to AI call intelligence tools like Volie’s Pulse, top dealerships are moving beyond basic reports and...