The Legal Wall Blocking Outbound AI Generated Calls
In this Volie Rally, compliance attorney, Josh Venson, breaks down the legal challenges of using AI for outbound communications, especially voice...
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Offense Wins: Why Outbound Should Be Your BDC’s Default
If your dealership is waiting for the phones to ring, you’re already behind.
The most successful dealerships today aren’t reacting—they’re initiating....
The Hidden Cost of Spam Labels: How They Hurt Your Dealership
Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But what happens when your calls are marked...
Leading with Confidence, Powered by Volie
In this episode of Volie Rally, Savanna Murphy- Service BDC Manager at Perrin Automotive joins us to share her transformative journey through...
Volie 15: Call Enhancements
This Volie 15 session introduces key updates including manual dialing by phone number for improved outbound flexibility, cached dispositions to...
DISC & Development: Volie’s Manager Certification Course
In this Volie Rally, Katie Miller from CS joins Summer to discuss the evolution and success of Volie’s Manager Certification Course. The 12-week...
Convert More Inbound Calls- Session 1
Build Loyalty Through Service BDCs
The Heartbeat of Customer Retention: How Service BDCs Build Unshakable Loyalty
In the world of dealership operations, the service lane is more than just a...
Inside Volie: P.O.V. From Our Youngest Developer
In this Volie Rally episode, Jake introduces Justin Davis, the youngest member of the Davis family to join Volie. Justin shares his journey from...
Metrics-Based Pay Plan That Unlocks BDC Growth
Why Metrics Matter More Than Checkmarks
In the world of dealership call centers, it’s easy to default to pay plans built around basic outcomes: shows and...