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Posts about:
BDC agent training
BDC Strategy & Process,
automotive BDC software,
dealership BDC improvement,
agent pay plans,
Customer Communications,
automotive BDC metrics,
BDC agent training
The Hidden Cost of Spam Labels: How They Hurt Your Dealership
Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But what happens when your calls are marked...
BDC Strategy & Process,
automotive BDC software,
dealership BDC improvement,
agent pay plans,
Customer Communications,
automotive BDC metrics,
BDC agent training
Build Loyalty Through Service BDCs
The Heartbeat of Customer Retention: How Service BDCs Build Unshakable Loyalty
In the world of dealership operations, the service lane is more than just a...
BDC Strategy & Process,
automotive BDC software,
dealership BDC improvement,
agent pay plans,
Customer Communications,
automotive BDC metrics,
BDC agent training
Metrics-Based Pay Plan That Unlocks BDC Growth
Why Metrics Matter More Than Checkmarks
In the world of dealership call centers, it’s easy to default to pay plans built around basic outcomes: shows and...
BDC Strategy & Process,
automotive BDC software,
dealership BDC improvement,
Customer Communications,
automotive BDC metrics,
BDC agent training
The 6 Things Every BDC Appointment Call Must Include
It’s More Than a Call—It’s the Customer Experience
In the automotive world, a BDC (Business Development Center) is often the first voice a customer hears....
BDC Strategy & Process,
automotive BDC software,
dealership BDC improvement,
Customer Communications,
automotive BDC metrics,
BDC agent training
Agent Training Reimagined: What Today’s Top BDC Managers Are Doing Differently
BDC agent training is evolving fast, and the top-performing managers know it. Traditional onboarding and “set it and forget it” coaching are being replaced...