The Time Factor: How Agent Productivity Drives BDC Success
In a dealership’s Business Development Center (BDC), agent productivity directly impacts revenue, customer experience, and operational efficiency. If your...
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Customer Communications (2)
How The Niello Company Built a Centralized Service BDC with Volie
The Niello Company, a legacy auto group in Sacramento, California, successfully launched a centralized service BDC with Volie, improving efficiency and...
How Monitoring Drop Rates Can Drive Your BDC’s Success
When a customer calls your dealership, they expect quick and helpful service. Managing BDC dropped calls is essential for improving customer satisfaction and...
From Chaos to Control: How to Optimize Your Automotive BDC Workflow
Your dealership’s Business Development Center (BDC) is the heartbeat of your service and sales pipeline. But without proper BDC workflow optimization, the...
10 BDC Performance Metrics That Will Boost Your Dealership Revenue
Is your dealership’s BDC underperforming? You’re not alone—and here’s the good news: the problem often lies in not tracking the right BDC performance metrics...
Why “Not Right Now” Is Still a Win for BDC Agents
The Power of Voicemails In Outbound Campaigns
Voicemails are often overlooked in outbound campaigns, but they can be a game-changer for automotive BDCs. Many businesses hesitate to have their agents...
Stop Losing Customers – Fix BDC Dropped Calls Now
When customers call your dealership, they’re not just looking for information—they’re seeking help and connection. Whether they’re reaching out via BDC...
Why Number Swapping Won’t Solve Your Dealership’s Spam Labeling Issues
In today’s automotive industry, staying connected with customers is more important than ever. But spam labeling can quickly disrupt that connection, causing calls from your dealership to be blocked or labeled as “potential spam.” In an attempt to work around this issue, some dealerships turn to “number swapping”—the practice of frequently switching phone numbers to dodge spam labels. While it may seem like a quick fix, number swapping is far from a sustainable solution. Here’s why.
Considerations When Selecting A Dialer For Your Call Center
Choosing the right dialer for your call center is a crucial decision that can significantly impact your business operations, especially in today’s fast-paced...