How The Niello Company Built a Centralized Service BDC with Volie
The Niello Company, a legacy auto group in Sacramento, California, successfully launched a centralized service BDC with Volie, improving efficiency and...
Posts about:
Data Management
How Monitoring Drop Rates Can Drive Your BDC’s Success
When a customer calls your dealership, they expect quick and helpful service. Managing BDC dropped calls is essential for improving customer satisfaction and...
From Chaos to Control: How to Optimize Your Automotive BDC Workflow
Your dealership’s Business Development Center (BDC) is the heartbeat of your service and sales pipeline. But without proper BDC workflow optimization, the...
10 Biggest Contact Center Trends To Watch Out For
Maintaining competitive advantage requires staying on top of the ever-evolving customer service landscape. As we move forward, it’s essential to keep an eye on the biggest contact center trends shaping the industry. From advanced technologies to evolving customer expectations, these trends are set to transform how contact centers operate.
How to Leverage Your OEM Action List
Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM...
Start converting leads that other dealers throw away
You’re not closing as many leads as you want, but you can’t figure out how to improve the situation.
Your sales team is jumping on hot leads and setting follow-up...
The Fatal Mistake of Using Dirty Data in your BDC
Clean, organized data will help you achieve more productivity and revenue from your BDC. You may not even realize your data is dirty, or disorganized.
That’s...
Monitoring & Measuring – Must-Haves for BDC Profitability
If you have an internal BDC but aren’t measuring performance properly, you’re likely missing out on opportunities to improve profitability. Following are a few...