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Strong guest communication should be a top priority at your hotel if you want high satisfaction scores and guest loyalty. Nothing can elevate the guest experience like...

Challenge

Drake Hotels is one of our largest clients, with 6 properties and over 500 full and part-time employees. Communication challenges are inevitable with...

Minneapolis, April 22, 2025 – Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel...

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming...

During Women’s History Month, we reflect on and revere the achievements, contributions, and resilience of women that helped pave a path for us. We use this month to...

When it comes to travel, today’s guests are looking for personalized experiences and elevated service. It is not just important to meet guests expectations, but to...

March 7th, 2025

_{[ Disclaimer: We live in a world right now where the content of this post is difficult to talk about, and this is a complex topic that is challenging...}

Personalized service continues to be a growing hospitality trend in 2025. Guests are wanting to stay at hotels that elevate their experience through personalized...

Unhappy customers are nothing new, but their impact and influence has skyrocketed over the past 10 years. The popularity of review sites and social media means that...

One of the most effective ways to turn the average guest into a loyal Marriott guest is through service recovery. Bad experiences are inevitable, but how your hotel...