5 digital assets hotel staff should always have in their arsenal
Yearning to declutter your front desk? Seeking out ways to reduce confusion and calls to the front desk regarding commonly-asked questions? Finding all your property's...
Posts about:
Hospitality News, Trends and Tips (4)
Why Guest Messaging is a Game-Changer for Short-Staffed Hotels
In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing...
Four Ways Digital Messaging Enhances Your Job
The service world has predicted for decades that technology will continue to play a bigger and bigger role in the industry. In fact, many industry experts have worried...
Creating Relationships at the Avid Hotel Roseville-Minneapolis North
Whether it’s letting guests know about their essentials-focused brand, or dealing with sold out weekends during the Minnesota State Fair, the avid Hotel Roseville...
10 Tips to Improving Hotel Customer Service
The increasing competition and guest expectations within the hospitality industry means the importance of ensuring a positive experience for guests is at the forefront...
Making Everyone Comfortable at the Georgian Bay Hotel
Ranging from a tourist hotspot to a haven for first responders during the pandemic, the team at the Georgian Bay Hotel & Conference Centre has always prioritized guest...
.png)
Build strong BOH communication at your hotel with these tips
Many guests don’t know how many people at your hotel actually help make their stay exceptional. They often see the front desk staff, or maybe they see the work of...
Preparing for the unexpected at the Hyatt Place Buffalo/Amherst
From peak season in the summer to hockey tournaments in the winter, the Hyatt Place Buffalo/Amherst is always busy hosting guests and events. To make sure every...
5 Ways Kipsu Drives Hotel Efficiency
For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with...
.png)
TripAdvisor reviews show how independent hotels are making genuine connections with guests using texting.
TripAdvisor, the most popular hotel review site, has been an integral part of hospitality for more than twenty years. Travelers from around the globe provide feedback...