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When it comes to travel, today’s guests are looking for personalized experiences and elevated service. It is not just important to meet guests expectations, but to...

Personalized service continues to be a growing hospitality trend in 2025. Guests are wanting to stay at hotels that elevate their experience through personalized...

Unhappy customers are nothing new, but their impact and influence has skyrocketed over the past 10 years. The popularity of review sites and social media means that...

With the surge of flexible and remote work options comes a surge of business travelers. Bleisure is a big trend in 2025, with guests looking for both a relaxing stay...

Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable...

It’s no secret that Marriott hotels are using Kipsu’s guest messaging to build stronger connections with their guests. Maybe you’ve heard hotel texting has boosted ITR...

Hospitality is a global industry, and that fortunately brings in a diverse workforce. As part of this diversity, hotel teams will have employees that speak multiple...

Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with...

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the...

First impressions are even more important in hospitality—if a guest doesn’t feel welcome the minute they walk in, it may damper their whole stay.

Even the littlest...