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When guests choose a Marriott luxury or full-service hotel for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable...

One of the unique things about traveling is that there are so many ways to approach a vacation. From a guest perspective, this is certainly a benefit. However, from a...

One of the biggest challenges hotels face is employee retention. Here’s the scope of the situation: as of 2024, the average annual turnover in hospitality is a...

When Marriott guests book a stay at one of the luxury brand properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional...

With the surge of flexible and remote work options comes a surge of business travelers. Business travelers are some of the most consistent guests, so accommodating...

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one...

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and...

Housekeepers are the unsung heroes in hospitality. Hotel cleanliness is one of the key aspects guests will factor in when they are reviewing their experience at your...

Strong guest communication should be a top priority at your hotel if you want high satisfaction scores and guest loyalty. Nothing can elevate the guest experience like...

Challenge

Drake Hotels is one of our largest clients, with 6 properties and over 500 full and part-time employees. Communication challenges are inevitable with...