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When guests choose a Marriott luxury or full-service hotel for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable...
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When Marriott guests book a stay at one of the luxury brand properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional...
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One of the most effective ways to turn the average guest into a loyal Marriott guest is through service recovery. Bad experiences are inevitable, but how your hotel...
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It’s no secret that Marriott hotels are using Kipsu’s guest messaging to build stronger connections with their guests. Maybe you’ve heard hotel texting has boosted ITR...
For the past two years, The Ambassador Hotel Kansas City strived to rank in the Top 25 out of 135 Autograph Collection hotels in North America, but seemed to fall...
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Technology in hospitality is not only growing more prevalent, but it is also increasing in demand for many guests. If Marriott hotels want to stay competitive, they...
An idyllic, nearly 200-room property perched right on the beach, the Westin Jekyll Island is home to guests year round. Whether it’s the outdoorsy biker or the best...
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When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if...
Hospitality loyalty programs may seem singularly advantageous to guests—instant perks that build with each night’s stay at a hotel—but they’re also great for...
To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the...