CS3 - All Resources

For over 22 years Shawn and I have worked with hundreds of customers, improving their systems and processes. Early in our partnership we determined we wanted...

Engage in Knowledge Transfer – Knowledge transfer has occurred when your self-sufficient in their day-to-day operations. Multiple methods are employed...

Several years ago, CS3 changed our business model to offer only fixed fee engagements (CS3 Price Protection™) and satisfaction with money-back guarantee (CS3...

Know When You are in Over Your Head – If you suspect that you need help, ask for it. Always try to refer the situation to someone who can deal with it most...

Never Leave the Client Guessing – Call to confirm every appointment. Arrive before your appointed time and debrief when leaving. Never leave without an...

Clients expect to be billed for your expenses, but spend wisely. For travel, always seek the most cost-effective alternative. For meals, eat as you would at...

Know Your Audience – Know to whom you are speaking, but do not talk up or down to anyone.  Treat everyone’s time and position with respect.

Within the...

Protect Your Integrity – Be truthful, even when the message is hard for your client to hear. Be reliable, if you are unable to meet a commitment, communicate...

Be Authentic – Authentic behavior is the most powerful quality we have as consultants. Authenticity is about undisputed credibility when you articulate what...