CS3 - All Resources

Under Promise, Over Deliver – Always be conservative in your estimates and promises; then deliver more than what is expected.

Customers often must make...

Communicate – Communication is a two way process: always seek to understand BEFORE you try to be understood. You should use many forms of communication:...

Look for Improvements – Your relationship is based on trust and your ability to find and create solutions. Help your client identify needs they might not be...

Know When You are in Over Your Head – If you suspect that you need help, ask for it. Always try to refer the situation to someone who can deal with it most...