ALC - s360

ClearTalk is a podcast where Solutions360 chats with industry thought leaders about best practices, strategy, and insights within the Integration industry.

I find that people are often rewarded by how busy they are, rather than how productive they are.

I was recently working with a company and the president said, “I want people who put in lots of effort.” I asked him to define that.

Security is an everlasting concern for enterprise IT. Here’s what experts say are some of the top security trends to watch in 2021 – as “normal” gets redefined.

Here’s one prediction that you can bet on: Forecasting enterprise security trends will never go out of style. That’s not a bold call but it’s a bankable one. Technology trends come and go, but security is an everlasting issue. There’s no finish line where everyone gets to clink glasses and declare: “All secure!”

There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so.

But this assumes that the estimate is accurate.

Meet John Lyall, Customer Success Manager at Solutions360.

The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships.
John meets with Solutions360 customers to understand their needs and help them achieve their business goals.
“I look to build strong value-added relationships with our customers by understanding their business goals and discussing strategies to help them achieve these goals. I listen to customers as they voice their needs within Solutions360,” says Lyall.
The Solutions360 Support and Development teams do a great job of answering questions and fixing issues for our customers. But we wanted to evolve that relationship for a more proactive style of engagement.
The main goal of a Customer Success Manager is to continue to execute on Solutions360’s vision of becoming our customer’s most valued business partner.
 

 
By meeting with customers, our Customer Success Manager better understands their needs and goals, as well as their business processes, which helps to build stronger relationships.
 

Integrators regularly ask Solutions360 for advice about how to grow their services revenue.

It often goes something like this,

 

What is the best way to get your team to buy in to the importance of time tracking?

On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have when they hear the two scary words – time tracking.

CFOs Say Cash is King! 

At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs.

In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model.

There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and how to embrace a recurring revenue model.