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In Part 1 of this discussion, Operational Planning Turns Strategy into Execution, I made the assertion that the primary failure of most operating plans is a disconnect between the qualitative description of what we want to accomplish, and the quantitative results.
There came a point in my 40+ year professional sales career when I stopped whining about how “I can’t sell labor for that” due to burdened internal costs. This happened once I understood the need to create a response to the dreaded customer objection,
Emotional intelligence is a must-have soft skill for leaders, and it’s not hard to spot the ones who possess it. People are drawn to high-EQ leaders. It’s apparent in the ways they interact with colleagues. You can even hear high emotional intelligence in the words they use every day.
As we gear up for this year’s event, it’s the perfect time to remember these words of wisdom from Chuck Wilson –
When we speak with integrators about client surveys, we often hear, “We don’t use them anymore because people don’t return them.”
Human fallibility is always in play, even the most secure systems come with inherent risks, and bad actors will eternally seek out any and every chance to exploit vulnerabilities.
Integrators have become increasingly creative over the last 20 or so months, shifting to a remote work strategy, and taking on new product and service lines to meet the quickly changing needs of their customers.
With remote work continuing into the foreseeable future, it’s more important than ever for managers to connect with their teams – not just their direct reports.