ALC - s360

On this NSCA Industry Insights, Chuck Talks Labor & Installation Standards

A blog entry based upon The AV Profession podcast with Tim Albright and guest David McNutt of Navigate Management Consulting.

We’re growing, but what does that really mean?

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind.

The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run.