Finding the right route optimization software for last mile delivery should be a lot easier than it is. Sure, you can get Google to AI-generate an overview for you—and there is value to that—but once you start digging into review sites and Top 10 lists things can get frustrating quickly.
It can feel at times like last mile delivery is more of an art than a science. Customers’ expectations are constantly shifting—as are market conditions and the technology landscape—and last mile delivery providers often have to get creative to figure out how to keep customers happy. It can be a daunting task.
When Jetson, CBC Transport, and 1915 South implemented DispatchTrack’s new AI-powered DT Agent, they all saw rapid payoffs—and it was shockingly easy.
According to the folks at Oracle NetSuite, there are 6 stages of the ERP implementation process, from discovery and planning down to deployment and support. If you’ve been through the process recently, you can probably attest to the fact that there are about a thousand sub-phases in between each one.
We’re proud to share that DispatchTrack has been honored with multiple recognitions from Gartner Digital Markets brands – Capterra, Software Advice, and GetApp. Our product has been featured across several flagship reports released in 2025, reaffirming our commitment to delivering exceptional value to our users and recognizing our excellence in functionality, user satisfaction, and overall performance.
In a recent Supply Chain Dive piece about the future of transportation management solutions (TMS), there’s a telling moment: Brock Johns from Gartner explains one of the potential use cases for AI in TMS platforms, and he notes its potential to fill in the “dearth” of domain knowledge that can occur when a company’s resident TMS expert leaves.
Here’s a good problem to have: having such a high volume of delivery orders that you can’t handle them with your existing fleet and have to work with contractors. It means that you’re doing something right in your go-to-market approach, and your products or services are really speaking to your customers.
Logistics visibility isn’t just a buzzword. It can be the difference between controlling logistics costs and ensuring a happy customer base or letting costs spiral while your customers wonder where their deliveries have gotten. When you have the right information, in the right place, at the right time, you can standardize operations, ensure a complete chain of custody for every order, and streamlined logistics from end to end.
“Where is my order?” It’s the question that every customer service rep dreads getting—because it means that either the customer doesn’t have the information they need, or the delivery is already running way behind schedule, or both. It’s even worse if the answer isn’t readily available, or is littered with caveats like “it depends on how long the driver is on site at the next stop.”
There’s a laundry list of things that could go wrong in last mile logistics: customers don’t get their orders on time, you can’t fulfill orders with your existing capacity, trucks are criss-crossing each other in transit, no one can tell you how much your deliveries cost… the list can go on and on.