ALC - Dispatch

In today’s field operations—from residential delivery to construction sites, restaurants, and 3PL environments—the work doesn’t end when the products arrive. What happens on location matters as much as logistics. That’s why Service Compliance Forms are a game-changer: they transform complex tasks into streamlined, mobile-first workflows that drive consistency, accuracy, and visibility in the field.

Paper delivery slips cost you money in at least three ways: they get lost, they’re hard to find when you need them, and customers can dispute them leading to lost revenue and lost time. Electronic proof of delivery (ePOD) software solves these problems while cutting costs across your entire delivery operation.

Electronic proof of delivery (ePOD) is one of the unsung heroes of last mile logistics. As the industry faces new challenges—and new technological advancements attempt to meet those challenge—simply being able to capture proof of delivery electronically might not send people over the moon. But in point of fact, it’s one of the quickest ways to reduce costs and improve your logistics performance.

If your business grapples with last mile logistics—and you’re looking to digitize, update, or otherwise improve your processes—you might be thinking that you need transport planning software: and you’d be right.

Family-owned furniture retailer deploys DispatchTrack’s STORIS integration to create seamless customer experience from sale to delivery

CAMPBELL, CA – July 15, 2025 – Growth brings opportunities, but it also brings operational complexity. For Michael Ochs, CEO of family-owned furniture retailer Simple Home Plus, maintaining a consistent customer experience became increasingly challenging as the company expanded. Simple Home Plus had already implemented STORIS, Podium and DispatchTrack, but as its order volume grew it found that orders and communications from Storis and Podium weren’t clearly reflected in their system at all times. This required manual intervention to call customers and clarify orders, often resulting in an increase in “where is my order” calls. 

Updated 2/4/2026

Raise your hand if you think that Capterra’s definition of delivery management software (“delivery management software is a tool that makes deliveries easier by connecting the vehicles and courier on the road to the back office”) is a little too narrow.

Logistics visibility sounds simple enough. Per the folks at Penske, it’s simple: “the ability to track and monitor the status and location of parts, components and products as they move along through the supply chain from origin to destination.” But anyone who works in the world of logistics can tell you that lurking beneath that friendly definition is a world of complexity and potential pitfalls.

We’ll start with the simple answer to the question posed in the title: about $15-100 per truck depending on the software and the scale of the deployment—potentially plus implementation fees.

In the beginning, retailers’ revenue growth was largely limited by square footage: How many SKUs, how many facings, plus average sale and foot traffic minus COGS and overhead. The internet may have broken that time-tested brick-and-mortar equation, but it also opened up vast new opportunities.

A recent article in Logistics Management had a telling quote from CapGemini’s Shashank Mane: “The bandwidth constraint over the next few years will be human-AI interaction, training and change management for users.”