There’s no getting around the fact that the first mile is changing rapidly. At Amazon, they’ve just opened a robotic first mile fulfillment center where about 1,000 human employees are working alongside robots—and they claim that this has helped them improve performance during peak times by up to 25%. Knowing the world of logistics, they’re probably not going to be the only ones to try something like this, and this initial experiment is probably not the last we’ve heard on the matter.
Delivery exceptions in the modern last mile are so common—and so bewildering to consumers—that FedEx actually has an entire page explaining what the status “delivery exception” means on order tracking pages. Of course, by the time your customer is Googling around to find out the definition of delivery exception, something has already gone wrong.
How many logistics businesses have real delivery visibility? Well, it depends a lot on what you mean by visibility. Most businesses can track their trucks easily enough—even if it’s just GPS coordinates on the map. But the flip side is that a huge proportion of businesses can’t immediately spot a potential delivery disruption or plan and execute with certainty across the last mile.
In a recent survey, respondents were divided: 43% said that the biggest benefit of providing a great customer experience is increased revenue, white 41% said that it was higher customer satisfaction and retention. The good news here is that improving customer experience isn’t an either-or proposition. If you prioritize it, you’re likely to get both of the top benefits in something like equal measure.
The fact that you’re searching for last mile automation means that you’re already ahead of a big fraction of the competition. It means that you know that the antiquated manual processes are potentially holding you big in your last mile logistics, and that you can speed up your processes, improve your delivery performance, and boost customer satisfaction by implementing software that’s designed to automate as many workflows as possible.
The thing about driver schedules is that the number of permutations scales exponentially with orders—with 2 stops there’s 2 options, with 4 stops there’s 24 options, and by the time you’re talking about 12-15 stops the numbers can get into the hundreds of millions. Sure, some of those schedules your planners can identify as obvious nonsense, but as you scale up your deliveries even the savviest route planner or dispatcher will need help with scheduling.
CAMPBELL, CA – August 21, 2025 –DispatchTrack, the global leader in last-mile delivery and service execution technology, is excited to announce a new partnership with Pistachio, a modern all-in-one software platform trusted by furniture and mattress retailers for payment and order management. Together, the companies are streamlining the customer journey—from the moment a sale is captured in-store to the final delivery at the customer’s door.
Drivers are the key to effective delivery and logistics management, which means you want to empower them to do their jobs as effectively as possible. That means providing them with the right technology. They need to be able to access route manifests, get driving directions, send status updates, capture proof of delivery, and do a whole lot more day in and day out—and they can’t do that without the right software on their devices.
One of the most vexing questions in the world of logistics and delivery is: where’s my order? By the time someone is asking that question, it probably means that something has already gone wrong. Either an order that was supposed to have arrived already hasn’t shown up, or the customer hasn’t gotten an update that they expected—either way, you’ve got someone who’s mildly annoyed at best on the phone with your team.
Design consultants use delivery proof of delivery documentation to recommend additional products and deepen customer relationships
CAMPBELL, CA – August 13th, 2025 – Leading home furnishings retailer Bassett Furniture has revolutionized their delivery experience by transforming proof of delivery photos into a powerful sales and engagement tool. Creative implementation of DispatchTrack’s delivery management platform allows Bassett’s design consultants to use delivery photos to identify follow-on opportunities with recent customers and generate new sales.
This creativity makes Bassett Furniture our Customer Hero for August.