According to DispatchTrack’s research, 90% of customers want the ability to track their orders. It’s one of the biggest factors that go into a great customer experience, and customer experience is one of the strongest factors in driving repeat business and a high NPS. Customers are much less likely to order from the same business multiple times if they don’t have their customer experience dialed in.
Some of the most important numbers in any last mile delivery operation come from your planned versus actual reports: How many deliveries did you complete relative to how many planned? How many miles did you drive? How profitable were your routes?
Updated 2/4/2026
Why has construction productivity remained flat in recent years? It’s an open question, with a variety of potential answers that will all have some truth to them: There’s a strong argument that material procurement is a factor. No doubt economic uncertainty is as well. But we’d go out of our way to add logistics to that list.
The construction industry has experienced steady growth, expanding from $15.78 trillion in 2024 to a projected $16.45 trillion in 2025. This growth presents real opportunities for building material suppliers, contractors, and logistics providers to expand their businesses.
The right last mile delivery platform can be a powerful thing. With the right technology, logistics organizations can speed up their deliveries, reduce back-office labor, cust fuel and labor costs, and ultimately ensure happier customers throughout the entire delivery lifecycle. Sounds like a recipe for positive ROI, right?
After more than 120 years in business, C.H. Robinson is still evolving. They’ve managed to pull themselves out of a recent downturn and weather a difficult economic situation that’s hitting other shippers hard—and they credit a huge portion of that recent success to AI.
When most people think about delivery, they’re usually picturing an Amazon driver dropping a package off on a porch or a USPS employee ferrying a cartload of small packages into a big apartment building. But logistics operators know that a huge proportion of deliveries aren’t nearly that simple—in fact, sometimes they’re not really deliveries at all. You might be making service calls to do follow up work on an installation you performed last week, or collecting a rental.
If you’re reading this, you most likely already know that you need to upgrade your route tracking software—or deploy a route tracking solution for the first time. Getting to that point is half the battle. But from here, the tricky part is wading through a sea of different routing software options to find the one that works best for your business.
When you’re laser-focused on keeping customers happy and keeping last mile costs in check, it can be easy to lose sight of what’s happening upstream in the supply chain. Which means that there’s always the chance that your customer is going to get a late shipment of parts because you were working with a new vendor for transportation in the first mile and your 30 day lead time was largely eaten up by 15 days of compliance and administrivia.