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Welcome to Volie Rally #56! We’re thrilled to have you here for another exciting session. Today, we have Jake and Nate Auvil from Courtesy Automotive Group. With a...

We’re delighted to have Liza Martenson, our VP of Customer Success, with us once again sharing her invaluable insights on optimizing follow-ups within Volie. With...

In this Volie Rally, our Vice President of Customer Success, Liza Martenson, joins us to share her knowledge regarding workflows and outbound attempts as they...

Real-time monitoring stands as a transformative tool in modern call centers, providing managers and agents with instantaneous feedback on calls. This technology enables a proactive approach to customer service, allowing for immediate adjustments to strategies and responses. The data captured through real-time monitoring is invaluable for enhancing operational effectiveness and improving customer interactions.

Welcome to the discussion on the Fixed Ops Round Table with Ted Ings and Scott Davis. This episode delves into the crucial role of loyalty in your Business...

Every call counts. Whether you’re reaching out to potential leads or engaging with existing customers, connecting effectively can make or break your sales or service efforts. Optimizing call connect rates for Business Development Center (BDC) agents is important for driving success. This is where data-driven BDC software comes in handy.

BDC outbound calls are the backbone of many sales and customer service strategies, but ensuring optimal outbound call productivity can be challenging. In this blog post, we will explore five essential tips that can help boost productivity, enhance customer interactions, and drive better business outcomes.

As we navigate a rapidly evolving customer service environment, staying ahead of the latest contact center trends is crucial for any business aiming to deliver exceptional customer experiences. Here are the five biggest trends that are set to reshape the contact center industry in the coming years.