Use Our New ROI Report to Track Your BDC
Liza Martenson joins us to introduce our brand-new ROI report. We’ve designed this report to provide a clear, exciting view of how your BDC is driving...
Elevate Dealership Success by Reducing Agent Overload
Successful Strategies for Your Automotive BDC
Welcome to our channel! In today’s video, we’re diving into the heart of the dealership: the Business Development Center (BDC). The phone is one of the most...
What is Blended Calling, and Is It a Good Idea For Your BDC?
Learn How The TCPA Affects Your Dealership With Our Compliance Lawyer – Josh Stevens
Welcome to Episode #60 of the Volie Rally! Today, we’re joined by Josh Stevens to discuss the essential aspects of the Telephone Consumer Protection Act...
Privacy and Data Management Discussion with our Compliance Attorney – Josh Stevens
Welcome to Volie Rally #59! Today, Josh Stevens, Partner at Mac Murray & Shuster LLP, will discuss Privacy and Data Management. We’ll delve into the recent CDK...
Call Center Monitoring: What It Is & Why It’s Important
Effective call center monitoring ensures high-quality customer service and efficient operations. By tracking agent performance and customer interactions, businesses can identify areas for improvement, ensure compliance with protocols, and enhance overall customer satisfaction.
Learn about the Campaign Attempt Management Screen with Liza
Welcome to Episode #58 of the Volie Rally! In today’s episode, Liza dives into the Campaign Attempt Management screen. Are your campaigns hitting the mark? Are your...
Volie Integrates with ActivEngage to Enrich Automotive Dealership Communication Strategies
Integrating live chat sessions into BDC software streamlines online-to-offline engagement for faster, more efficient follow-up to potential customers.
Why Your Dealership’s Calls Are Getting Labeled As Potential Spam
Our Chief of Staff, Jake Davis, offers his expertise on why calls are flagged as spam, dispelling common misconceptions such as your dialer or consumer complaints...