Welcome to the discussion on the Fixed Ops Round Table with Ted Ings and Scott Davis. This episode delves into the crucial role of loyalty in your Business Development Center (BDC). Having analyzed 25 million calls with Volie, Scott Davis will share his key insights. Topics include understanding the science behind improving loyalty, initiating timely communications to reach customers due for service, and building a loyalty system that values customers. Additionally, we’ll discuss how service is a guaranteed transaction, albeit not always from your business. Tune in to hear detailed statistics from the extensive call study and much more.
