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Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming...

When it comes to travel, today’s guests are looking for personalized experiences and elevated service. It is not just important to meet guests expectations, but to...

Personalized service continues to be a growing hospitality trend in 2025. Guests are wanting to stay at hotels that elevate their experience through personalized...

Unhappy customers are nothing new, but their impact and influence has skyrocketed over the past 10 years. The popularity of review sites and social media means that...

One of the most effective ways to turn the average guest into a loyal Marriott guest is through service recovery. Bad experiences are inevitable, but how your hotel...

With the surge of flexible and remote work options comes a surge of business travelers. Bleisure is a big trend in 2025, with guests looking for both a relaxing stay...

Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable...

It’s no secret that Marriott hotels are using Kipsu’s guest messaging to build stronger connections with their guests. Maybe you’ve heard hotel texting has boosted ITR...

When Hyatt guests book a stay at one of the luxury, lifestyle, or classics properties, they expect a next-level experience. Managing luxury and upscale hotels requires...

Hospitality is a global industry, and that fortunately brings in a diverse workforce. As part of this diversity, hotel teams will have employees that speak multiple...