The Power of Outbound Calls: A Game Changer for Your Dealership’s Service Business
In the fast-paced world of automotive service, many dealerships find themselves overwhelmed with inbound calls. The common refrain is, “We don’t have time...
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Calling Customers? Remember, “No” Could Be “Not Right Now”
Being a BDC agent is hard work—you hear “no” all the time. But remember, a “no” often means “not right now.” We analyzed 25 million calls through...
Do Voicemails Really Work? Here’s What We Found!
People hate leaving voicemails—but do they work? Absolutely! We analyzed 25 million calls made through Volie, and here’s what we found: 26.7% of...
Meet Jeff Lippold: Volie’s New National Sales Director
Meet Jeff Lippold, Volie’s National Sales Director! With over 20 years of experience in the automotive industry and 8 years in sales leadership,...
The Costly Mistake of Hiring the Wrong BDC Manager
Building a successful Business Development Center (BDC) is crucial for managing leads, improving customer engagement, and increasing revenue. Yet, many...
Insights Into Status Check Calls
Do you know how much status check calls are costing your BDC? Here’s the scoop: 24.56% of all calls are status checks, and while 63% of them...
Inbound Vs Outbound: Why Proactive Calls Win The Game
It is essential to actively reach out to customers through outbound calls. Relying heavily on inbound calls can be an inefficient strategy that...
AI Webinar Series: Empower Your Dealership With Practical Tools
Over the last 6-9 months, we’ve refined our AI strategy to enhance your dealership’s potential within the Volie platform. In this Volie Rally,...
Stop Losing Customers – Fix BDC Dropped Calls Now
When customers call your dealership, they’re not just looking for information—they’re seeking help and connection. Whether they’re reaching out via BDC...
Data Behind Dropped Calls And The Impact On Your BDC
This is Volie Rally Episode #76. When customers call your dealership, they seek help—not frustration. High-performing BDCs answer the phones...