How many attempts should your BDC agents make?
How many attempts should your BDC agents make?
Welcome back for our 19th episode of the Volie Rally. Jake and Scott are giving us more statistics...
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Is there a best time for your dealership to call customers?
Is there a best time for your dealership to call customers?
Is there a time of day with better connection rates with your customers? In episode #18...
Key Insights Into Managing Your Dealership’s Drop Rate
Key Insights Into Managing Your Dealership’s Drop Rate
In Episode #17 of the Volie Rally, Scott and Jake discuss key insights into BDC drop rates...
When are customers calling into the dealership?
When are customers calling into the dealership?
Are you staffing correctly for your BDC? In Episode #16, Scott and Jake discuss some stats and...
How To Double Your Auto BDC Productivity
In the highly competitive automotive sector, increasing the efficiency of your Business Development Center (BDC) is critical for success. A well-managed BDC may greatly increase lead production, customer engagement, and overall dealership profitability. In this article, we will look at excellent ways to double your auto BDC productivity and achieve outstanding outcomes.
Don’t Fall Victim To These 5 BDC Mistakes
Building a successful Business Development Center (BDC) can be a game-changer for your dealership. Steering clear of common pitfalls, however, is equally...
The Volie Session – Real Numbers and Strategies to Manage Customer Defection
Welcome to the Volie Session, where we sit down with industry leaders to learn some tips to help dealers improve their operations. Today, Greg Ashe...
Boost Your BDC Conversion Rates With 4 Strategies
Automotive call centers have become an essential part of modern-day dealership operations. With the rise of customer-centricity, dealerships are focusing more on...
Why it is Important to Track Your Cost-per-Touch
Why it is Important to Track Your Cost-per-Touch
What is the Cost per Touch, and why is it important? Does my BDC make money or cost me money? In...