Are you staffing correctly for your BDC? In Episode #16, Scott and Jake discuss some stats and strategies to help you run your BDC. Learn when the calls are coming in and how you staff for them. You will learn which day of the week has the most calls and what is the most significant hour of those calls.
When selecting call center software for your business, understanding the essential features that can streamline operations and enhance customer satisfaction is...
Real-time monitoring stands as a transformative tool in modern call centers, providing managers and agents with instantaneous feedback on calls. This technology...
