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Welcome to Volie Rally #59! Today, Josh Stevens, Partner at Mac Murray & Shuster LLP, will discuss Privacy and Data Management. We’ll delve into the recent CDK...

Effective call center monitoring ensures high-quality customer service and efficient operations. By tracking agent performance and customer interactions, businesses can identify areas for improvement, ensure compliance with protocols, and enhance overall customer satisfaction.

Integrating live chat sessions into BDC software streamlines online-to-offline engagement for faster, more efficient follow-up to potential customers.

Our Chief of Staff, Jake Davis, offers his expertise on why calls are flagged as spam, dispelling common misconceptions such as your dialer or consumer complaints...

Welcome to Volie Rally #56! We’re thrilled to have you here for another exciting session. Today, we have Jake and Nate Auvil from Courtesy Automotive Group. With a...

We’re delighted to have Liza Martenson, our VP of Customer Success, with us once again sharing her invaluable insights on optimizing follow-ups within Volie. With...

Real-time monitoring stands as a transformative tool in modern call centers, providing managers and agents with instantaneous feedback on calls. This technology enables a proactive approach to customer service, allowing for immediate adjustments to strategies and responses. The data captured through real-time monitoring is invaluable for enhancing operational effectiveness and improving customer interactions.

Welcome to the discussion on the Fixed Ops Round Table with Ted Ings and Scott Davis. This episode delves into the crucial role of loyalty in your Business...