What would improving how your staff handles commissions mean for your business? Would it reduce the number of disputes they handle? Save time in the back-and-forth of understanding what happened, where the mistake is, and what is necessary for resolution? Enhance the relationships that help your business grow?
Handling commissions each month can feel, at times, like doing battle with the many-headed Hydra monster. You’re wielding a sword, uncertain of which flailing head to focus on first. Should it be the cumbersome Excel spreadsheet, rife with the potential for human error at a single keystroke? The inevitable back-and-forth with reps when a commission percentage is calculated incorrectly? The communication necessary when a change or return creates a nasty surprise at the end of the month? With so many heads out to attack you, you aren’t going to escape the process without damage.
Look up the synonyms for friction in a thesaurus and the list isn’t particularly pleasant: conflict, dissension, rubbing, strife, antagonism, resistance, disagreement, abrasion, discord, and hostility, among others.The word itself derives from the Latin stem frictio, or a rubbing against.
Remember the drama Kermit the Frog could invoke on a Sesame Street ‘News Flash’ segment? As a roving reporter, he always got the scoop—and gave his viewers the final word.
The new year is nearly here.
Does this story sound familiar?
In the medical device manufacturing industry, it’s common for small to midsize companies to reach a point in their growth when leadership starts thinking about purchasing an Enterprise Resource Planning (ERP) system. This generally starts to happen when the following problems or scenarios arise:
Chances are, your team didn’t choose to work in the orthopedic implant manufacturing business because they couldn’t cut it as firefighters.
Like a birdie bounced over a badminton net, digital transformation is a buzzword frequently tossed into business conversations and articles. And just like that birdie—depending on who’s serving—it’s an offensive missive, or it’s deployed as cautionary advice to put a company on the defensive.