Summing Up 2019, Looking to 2020
As we write this, the chestnuts are roasting on an open fire. Just above them, the stockings have been hung with care, in the hopes that you-know-who will soon be there.
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As we write this, the chestnuts are roasting on an open fire. Just above them, the stockings have been hung with care, in the hopes that you-know-who will soon be there.
“There is more than one way to skin a cat,” goes the old adage. It means, of course, that there’s more than one way of doing something—very much like the reality of the commissions process in the orthopedic medical device industry.
What would improving how your staff handles commissions mean for your business? Would it reduce the number of disputes they handle? Save time in the back-and-forth of understanding what happened, where the mistake is, and what is necessary for resolution? Enhance the relationships that help your business grow?
Handling commissions each month can feel, at times, like doing battle with the many-headed Hydra monster. You’re wielding a sword, uncertain of which flailing head to focus on first. Should it be the cumbersome Excel spreadsheet, rife with the potential for human error at a single keystroke? The inevitable back-and-forth with reps when a commission percentage is calculated incorrectly? The communication necessary when a change or return creates a nasty surprise at the end of the month? With so many heads out to attack you, you aren’t going to escape the process without damage.
Look up the synonyms for friction in a thesaurus and the list isn’t particularly pleasant: conflict, dissension, rubbing, strife, antagonism, resistance, disagreement, abrasion, discord, and hostility, among others.The word itself derives from the Latin stem frictio, or a rubbing against.