When Craig Marowitz, the President and Owner of Expert Technology Associates (ETA) found his business exploding, he realized quickly that growth would be impeded by trying to scale the business with a collection of professional services automation software that was on life support.
So if...
November 18, 2013 | by D. Craig MacCormack Commercial Integrator Magazine
Many organizations fail in their first attempt at implementing ERP software and erroneously conclude there’s little return on investment to be had from their deployment. This false realization is due in part because they didn’t take a step backward before the software selection process. They also didn’t document what they expected to achieve: What were the metrics for success?
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I received an engaging note from a client yesterday about how they perceived the acquisition of our software and it made me curious to see how others viewed software’s place in your business.
Says Kelly McCarthy, CEO of Genesis Integration, “and when we tried to get data from the CRM program, the project management system and accounting system to get a clear view of the business, I couldn’t trust the numbers.”
