ALC - s360

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind.

The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run.

 

 

One of our biggest goals at VTI is to improve consistency and accountability. Before Q360, there were a lot of inconsistencies in how each department operated from office to office; this was a long-standing issue. Q360 gave us a great tool to be able to identify those inconsistencies, and we use it in a way that allows us all to be on the same page.

When working on an integration project, how often do we hear the words,

“Didn’t this happen last time?”

Is Your Next-Generation of Leadership Ready to Lead?

A blog entry based upon an article from our partners at GreatAmerica Financial Services