Using Pay Plans to Boost Agent Productivity
This week, CEO Scott Davis steps in as guest host to talk with Kim Grubb of Cooper Auto Group about how rethinking pay plans transformed her BDC...
From Island to Inner Circle: How Volie’s 20 Group is Empowering BDC Directors
When your spare bedroom turns into a surprise indoor pool, most people would understandably cancel their meetings. Not Kim Grubb. Despite a sudden home...
Meet Cassie Crampton: Director of Customer Success
In this special episode of Volie Rally, Summer Perantoni guest-hosts a vibrant conversation with Cassie Crampton, Volie’s Director of Customer...
Volie 15: Pulse Updates and Vin 2.0
Explore the latest updates to the Volie platform, including the launch of Pulse, a performance-enhancing feature for BDC teams, now available as a...
Practical Uses of AI for BDC Managers – Session 3
In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. Watch parts one and two to hear all about how LLMs...
Island of One to a Network of Many: Kim Grubb’s Volie 20 Group Story
In this episode, we sit down with Kim Grubb from Cooper Auto Group—a true Volie superfan and one of the original members of the Volie 20 Group. Kim...
The New Metrics That Matter: How AI is Redefining BDC Success
BDC success metrics are changing—and fast. Thanks to AI call intelligence tools like Volie’s Pulse, top dealerships are moving beyond basic reports and...
Volie 15: Campaigns and Compliance
In our very first Volie 15, Jake and Sadie discuss three new features to the platform: Campaign Inheritance, Federal DNC Compliance, and Agent...
Tips for Training Your BDC Team with Liza Martenson
In a post-COVID world, how BDC teams operate has fundamentally changed, requiring a shift in how we approach training and support. This week, we...
The Time Factor: How Agent Productivity Drives BDC Success
In a dealership’s Business Development Center (BDC), agent productivity directly impacts revenue, customer experience, and operational efficiency. If your...