In this special episode of Volie Rally, Summer Perantoni guest-hosts a vibrant conversation with Cassie Crampton, Volie’s Director of Customer Success. Cassie shares her 15+ years of experience in customer success and 20 years in the automotive industry, revealing how her background helps drive meaningful change and innovation at Volie.
We dive into the exciting realignment of Volie’s customer success structure, how the team is evolving to better serve automotive clients, and what a typical (and not-so-typical) day looks like for Cassie.
From authoring eight children’s books to supporting veterans through the American Legion and attending heavy metal concerts, Cassie shows us there’s more to customer success than just metrics—it’s about passion, purpose, and people.
In the ever-competitive automotive market, customer retention in dealerships has become a focal point for business sustainability and growth. With the influx of...
