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Being a BDC agent is hard work—you hear “no” all the time. But remember, a “no” often means “not right now.” We analyzed 25 million calls through...

People hate leaving voicemails—but do they work? Absolutely! We analyzed 25 million calls made through Volie, and here’s what we found: 26.7% of...

Meet Jeff Lippold, Volie’s National Sales Director! With over 20 years of experience in the automotive industry and 8 years in sales leadership,...

Do you know how much status check calls are costing your BDC? Here’s the scoop: 24.56% of all calls are status checks, and while 63% of them...

It is essential to actively reach out to customers through outbound calls. Relying heavily on inbound calls can be an inefficient strategy that...

Over the last 6-9 months, we’ve refined our AI strategy to enhance your dealership’s potential within the Volie platform. In this Volie Rally,...

This is Volie Rally Episode #76. When customers call your dealership, they seek help—not frustration. High-performing BDCs answer the phones...

In Volie Rally #75, Don Andres, author of Why Auto Service Departments Fail To Grow and owner of Auto SCT Consulting & Training, shares valuable...

In Volie Rally #74, we’re showing how Dealer Identity ensures your calls reach customers without the “spam” label. One of the biggest challenges...

In Volie Rally #73, we’re uncovering how call analytics algorithms impact your dealership’s call deliverability. Known as the “big black box,”...